Aquí os dejo los link de una serie de videos bastante ilustrativos sobre Service Manager y sus capacidades, espero que los disfrutéis tanto como yo.
System Center Service Manager 2010: Self Service Portal Feature:
- Part I: Self-Service Portal Overview
- Part II: How to submit a request using self-service portal
- Part III: How the request looks in the SCSM admin console
- Part IV: How to import packages from Configuration Manager to Service Manager
- Part V: How to create the software catalog for self-service software deployment
- Part VI: Discuss the self service provisioning process and capabilities.
- Part VII: SCSM Self Service Portal design goals and mission
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ἀγνωσία (agnosia) 